Be social. Join our team. We want great people, with great ideas.
At Ripple6, we are always seeking motivated, insightful, and positive individuals. We are looking for team members who want to create the next big ripple. Currently, we are actively searching for:
Please submit your resume to:
Account Executive
Job Description:
The Account Executive (AE) will act as the primary point of contact for our Fortune 500 clients to ensure a high level of customer satisfaction for each assigned account. The AE will also create ongoing social media strategies, deliver innovative ideas and programs to drive increased user involvement. The AE will help clients understand community activity, using Ripple Analytics, our proprietary measurement and mapping tool. In addition, the AE will work to renew and grow the Ripple6 customer base through continued consulting and collaboration.
Consulting Responsibilities:
- Understand client’s business objectives and develop a strategic vision to meet their business needs
- Work with customers and internal resources to scope and estimate projects, including authoring Statements of Work
- Recommend Ripple6’s social media tools and communicate trends
- Develop a depth of knowledge across the competitive marketplace to assist customers in developing tactical plans for deploying our solutions
- Cultivate excellent professional working relationships with customer project stakeholders
- Plan and execute on-site Project Kick-offs, including functional requirements gatherings
- Manage project timelines and key deliverables around project milestones
- Assist customer with social media strategy, deployment/launch plans, training, community involvement and ongoing use of the Ripple6 platform
- Conduct client training on how to work with the platform and relevant tools
Project Management Responsibilities:
This position requires strong product knowledge and proven hands-on experience in problem solving and innovation, plus the ability to coordinate and manage implementations.
- Bachelor’s degree and/or related consulting or account management experience
- Strong understanding of web 2.0, social networking, and web technologies
- Exceptional relationship-building and customer service skills
- 4-7 years experience in a Client Services or Biz Dev role, ideally in an internet environment
- 3+ years project management and relevant customer-facing consulting experience
- Excellent presentation and client interaction skills
- Proficient in Microsoft productivity tools (Word, Power Point, Excel, Outlook)
- Working business knowledge of HTML, XML, CSS, JavaScript is ideal
- Social media or community management experience a plus
- Must be self-motivated, detail-oriented and possess excellent time-management skills
This position requires approximately 20% travel to customer sites.
Please submit your resume to:
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Software Engineer
Skills: C#, ASP.NET, HTML, JavaScript, XML, CSS, AJAX
Description:
The Software Engineer will be responsible for the design, development, and implementation of large scale, high-traffic consumer facing websites in an ASP.NET / C# / SQL Server development environment.
Reports to: Vice President of Professional Services
Responsibilities:
- Design, develop and implement complex high-traffic consumer facing websites in ASP.NET, C#, HTML, JavaScript, XML, CSS, AJAX and related UI frameworks
- Work with other developers on the project team to ensure the implementation is consistent across all application components
- Prepare related technical documentation
- Update problem tracking and change control tracking systems
- Participate in team code reviews
- Interface with internal system architects, senior designers, and QA analysts
Qualifications:
- Excellent knowledge of ASP.NET, C#, HTML, and JavaScript
- Demonstrable web UI development skills and ability to show relevant work
- Must be proficient in Object Oriented Design and Programming
- Experience with database technologies including MS SQL and/or MySQL
- Must have strong analytical and problem solving skills
- Excellent verbal and written communication skills a must
- Ability to work independently as well as part of a cross-functional team
- Ability to prioritize and multi-task in a fast-paced, constantly changing environment
- Web development experience for high-traffic websites, e-commerce services, or relevant consumer software applications a plus
- Knowledge of CSS, AJAX, and XML a plus
- Bachelor's in Computer Science or equivalent work experience
At Ripple6, you'll join a small, talented, dedicated team of hard working professionals, who sincerely enjoy their work with leading edge technologies in an industry with unparalleled potential.
Please submit your resume to:
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Quality Assurance Software Engineer
Description:
The QA Engineer will be responsible for the testing and quality assurance of large scale, high-traffic consumer facing websites and associated software in an ASP.NET / C# / SQL Server development environment.
Responsibilities:
- Perform hands-on testing of consumer facing websites
- Work with product/project managers to track all quality assurance initiatives
- Assist in development and documentation of test cases and scenarios
- Execute regression test plans/processes for releases
- Work with the bug-tracking database and interface with development team for issue resolution
Qualifications:
- 2 to 8 years experience in Web application quality assurance
- Experience with JavaScript, HTML, CSS, XML and other web technologies
- Familiar with cross browser/platform issues across IE, Mozilla-based browsers, Mac, etc.
- Experience in testing throughout the entire product life-cycle
- Understanding of software development life-cycle, specifically web development
- Excellent verbal and written communication skills
- Ability to work flexible hours during critical deliveries
- Excellent organizational skills and attention to detail
- Ability to work independently as well as part of a cross-functional team
- Ability to prioritize and multi-task in a fast-paced, constantly changing environment
Pluses:
- Experience in quality assurance of high-volume consumer facing web-sites
- BS in computer science or related experience
- Familiarity with automated website test and performance analysis tools
- Experience in performance and scale testing
- ASP.NET/C# based systems
- Object-Oriented Programming
At Ripple6, you'll join a small, talented, dedicated team of hard working professionals, who sincerely enjoy their work with leading edge technologies in an industry with unparalleled potential.
Please submit your resume to:
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Sales Director
Job Description:
As a Sales Director, you will be responsible for developing opportunities for Ripple6 within Agencies, online publishers, and/or Fortune 500 accounts. You will be responsible for calling on and building relationships with senior executives within the Digital/Interactive Media divisions of our prospective customers. This role is an incredible opportunity to be a part of an innovative organization that is enabling companies to build new and deeper relationships with their online communities and social media initiatives. Candidates must have excellent communication skills, a high degree of self-motivation and independence, and enjoy working in a fast-paced team environment with other highly motivated individuals. This position reports to the Vice President of Sales.
Responsibilities:
- Exceed all revenue targets on a consistent bases
- Develop and execute territory and account plans
- Provide reporting (SF.C) on activity and customer development
- Provide customer insight to Product Management and Engineering
- Work strategically with Ripple6 partners to develop new opportunities
- Ensure complete customer satisfaction
Requirements:
- 5 – 10 years of successful Business Sales experience with consistent over achievement
- Experience selling internet and digital media solutions
- Experience selling six and seven figure transactions
- Strong relationships within one or more of our target markets
- Goal oriented personality, committed to success and a strong work ethic
- Experience and passion around current Internet technologies and Web 2.0 trends
- Extremely detail oriented, comfortable working independently, extremely well organized, have the technical aptitude to learn new technologies
- A proven consultative approach to selling, your clients trust and respect you
- Previous sales experience in the social media space a plus
- BA/BS, MBA a plus
- Having sold Market Research or Analytics is a plus
Compensation:
- Salary is commensurate with experience and will be competitive. Compensation also includes commission and bonuses based on meeting sales targets
Please submit your resume to:
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Senior Lead QA Engineer
Description
- Plan and manage test activities, create detailed test plans to ensure full test coverage, and perform tests in a hands-on manner
- Work with developers and oversee other QA Engineers to ensure overall system reliability, performance, and quality
- Work with product/project managers to track of all quality assurance initiatives
- Participate in product/project review sessions to assess testability and timelines for same of desired features of client’s social websites
- Develop best-practices with regards to Quality Assurance for product/project requirements, design and test documentation and/or processes, and ensure all documentation and processes conform to said practices.
- Develop black-box functional/performance test approaches based on product specifications, as well as gray/white-box testing based on implementation.
- Develop detailed test procedures for project-based social websites
- Formulate and execute regression test plans/processes for releases
- Highly knowledgeable in all facets of testing: Usability, functional, performance, boundary, negative, stress, capacity, etc.
- Highly knowledgeably in all phases of testing: Development, release, alpha, beta, regression
- Manage the bug-tracking database and interface with development team in resolving issues.
- Serve as release manager for all staging and production releases – including management of release notes generation and distribution.
Requirements
- 5 to 10 years experience in related field, including 2 to 5 years background in Web quality assurance.
- BS in computer science or related experience
- Familiar with cross browser/platform issues across IE, Mozilla-based browsers, Mac, etc.
- Experience in testing throughout the entire product life-cycle
- Understanding of software development life-cycle, and specifically web development
- Strong oral and written communication skills, excellent organizational skills and attention to detail
- Experience in driving usability testing sessions
- Ability to understand architectural platforms and recognize constraints
- Ability to identify critical aspects of the system and formulate testing accordingly
- Ability to work flexible hours during critical deliveries
- Ability to act as a liaison between internal and external help desks to define and resolve issues
- Able to work effectively across a diverse team
Pluses
- Experience in quality assurance of high-volume consumer facing web-sites
- Familiarity with automated website test and performance analysis tools
- Familiar with unit-level testing tools such as NUnit
- Experience in performance and scale testing
- Experience with Javascript, HTML, CSS, XML and other web technologies
- Experience with Windows/ASP.NET/C# based systems
- Experience with Linux based systems
Please submit your resume to:
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Technical Support Analyst
Description
- As a member of the Product Development Team, support 24/7 Tier 2 telephone and E-mail technical support for Ripple6 hosted social websites.
- Serve as primary contact from Tier 1 help desks and/or answering services.
- Determine validity of issues and generate tickets in the ticket tracking system.
- Resolve /escalate issues to Tier 3 and/or hosted platform support as dictated by complexity, severity, and urgency.
- Manage communications back to clients and/or Tier 1 help desks as to status of pending issues.
- Assist in the coordination with internal engineering, IT, and services groups regarding prioritization, status, and tracking of pending issues.
Requirements
- 3 to 5 years experience in a technical support role – preferably for consumer facing websites.
- Familiarity with different web browsers and their nuances – FireFox, IE, etc.
- Familiarity with hosted web site architectures.
- Excellent oral and written communication skills.
- Excellent organizational skills and attention to detail.
- Ability to multi-task and work flexible hours.
- Ability to act as a liaison between internal engineering staff, client services, and external help desks, as well as hosting services to define and resolve issues.
- Able to work effectively across a diverse team.
Pluses
- Understanding of software development life-cycle, and specifically web development.
- BS in computer science or related degree or experience.
Please submit your resume to:
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Social Media Engineer
A white-label social media company is looking for a set of social media engineers to work in Chicago and New York in tandem with sales account executives. We call them social media engineers because the position is similar to what a sales engineer would do for a large technology firm – you are the expert at identifying client needs and crafting the solution once the salesperson has made the initial contact.
This is a sales and product position. When you’re not working with the salesperson to craft and land deals, you’ll be using your network to help your salesperson with leads. When you’re not helping bring in leads, you’ll be working with the corporate office on methodologies, product suite descriptions, and service offerings.
The right candidate is whip smart, an excellent presenter, and possesses deep experience in how corporations function. A background in project integration is required, and expertise in large project technical integration (database, CRM) is very helpful, but not required.
The position is front-end. A technical team is in charge of installation, which then hands the project off to a project manager. Your job is to forecast problems, map out the proper route to a successful integration, lay out the metrics the client will use to measure success, and ultimately help close the sale and prepare for a smooth transition.
Responsibilities
The key responsibilities for this position include:
- Create client-specific social media strategies utilizing products and services offered by the company.
- Identify key performance indicators and metrics tailored to each client
- Work with Salesperson on new business development and closing.
- Strategize with and educate the client management team and others across the company on incorporating relevant social media techniques into the corporate culture and into all of the company’s products and services.
- Create and deliver presentations on the scope and scale of individual projects
- Work with salesperson to generate sales leads using social media contacts and profiles
- Develop new product and service offerings with corporate
Experience
The ideal candidate will have experience in the following areas:
- Social media tools and techniques
- Management, Technology, or Marketing Consulting
- Product marketing
- Public speaking and client presentation
- Business development
- Web Analytics
Please submit your resume to:
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Senior Database Administrator (DBA)
Description
Ripple6 is seeking a senior DBA to work as a member of the Operations team and serve as the primary authority for the schema development/maintenance, operation, monitoring, performance, availability, tuning, backup, and recovery of its application’s MS SQL Server 2005 and PostGreSQL DBMS and associated systems -- in its development, staging, and production environments. This position reports to the VP of Operations and Corporate IT.
Duties
- Work with the development team in the design, maintenance, and documentation of database schemas including evaluation of: data design, (de)normalization, referential integrity, query design, indexing strategies, and deployment.
- Work with Quality Assurance Team to provide support for test approaches for database related changes as needed.
- Coordinate with other Operations team members to establish requirements for capacity planning, deployment, and operational needs.
- Establishing policies and procedures pertaining to the management, security, maintenance, and use of the DBMS consistent with corporate policies and industry best practices.
- Implement effective use of database replication, load balancing, and other configuration items to support capacity plan and performance goals in line with client SLAs.
- Construct/execute ad-hoc queries to assist in the maintenance and troubleshooting of operational issues, or as needed to support development of applications, reporting, and analytics.
- Design and implement strategies for database load and stress testing.
- Serve as technical representative for data related issues as needed in client interchanges.
- Stay abreast of emerging technologies and new database design/deployment approaches.
- Maintain run-books and run-logs for database systems.
- Available on-call during off-hours to resolve database issues as needed to support 24/7 operations including communication with host providers to resolve configuration and operational issues.
Requirements
- Bachelors degree in Computer Science or related degree, or equivalent experience plus 8-10+ years with database design, development, and/or architecture.
- 3-5 years experience as DBA on MS SQL Server in high performance enterprise OLTP/OLAP application environments.
- Strong experience with isolation levels, locks, SQL Server performance tuning, and optimization.
- Detailed knowledge of Transact-SQL (T-SQL) and Stored Procedures.
- Experience with database replication configuration and deployment.
- Experience with capacity planning – including effective measurement and usage of bandwidth, disk space, memory and cache servers.
- Experience with managing hardware configurations and considerations for SQL Server environments.
- Knowledge of using various tools to identify and monitor database performance metrics.
- Strong oral and written communication skills, excellent organizational skills and attention to detail.
- Able to work effectively across a diverse team.
- Strong problem solving, analytical, and troubleshooting skills.
Pluses
- Detailed knowledge of PostGreSQL.
- Experience with Memcached or other caching systems.
- Understanding of software development life-cycle, and specifically consumer-facing web development.
- NHibernate and/or Hibernate.
- .NET and/or JDBC Database programming.
- Experience with Windows/ASP.NET/C# based database programming.
- Experience with Java/Linux based database programming.
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